Question 1

Appointment Rescheduling and Cancellation Policy

Accepted Answer

If you need to reschedule your appointment with Juliany Braga, please notify us at least 72 hours (3 full days) before your scheduled session. This advance notice allows for proper adjustment of the schedule and offers other clients the opportunity to book available time slots.

Failure to Provide Proper Notice or No-Show:
If you fail to show up for your appointment or do not provide the required 72-hour notice for rescheduling or cancellation, the deposit will be forfeited and is non-refundable.
This policy helps protect the artist’s time, effort, and resources, as last-minute cancellations or no-shows impact both the studio’s schedule and other clients awaiting appointments.

Multiple-Session Bookings:
For tattoos requiring multiple sessions, a minimum of 14 days’ notice is required for rescheduling.
This extended notice period ensures ample time to accommodate changes on all following plans without disrupting the continuity and flow of your project.

Exceptions:
We understand that life is unpredictable. Exceptions to this policy may be considered in cases of emergencies such as accidents, serious illness, hospitalization, or death of an immediate family member.
Proof of communication may be required for such exceptions. Please refer to the Personal Emergencies section of the FAQ for detailed information.
In these cases, your deposit and payments can be transferred to a new appointment date.

Important Notes:
All payments, including deposits, are non-refundable. Some refunds may be provided in the form of credit for future appointments, but in cases where rescheduling is possible within policy guidelines, your payments will be credited toward your new appointment.
If you miss your appointment or cancel late without valid emergency reasons, you will need to restart the booking process, including submitting a new consultation and paying a new deposit.

Why This Policy Matters:
Your appointment time is reserved exclusively for you, and preparing for your tattoo requires careful planning, time, including design finalization, materials, and sterilization.
Cancellations or no-shows disrupt the artist’s workflow and studio operations and may result in lost opportunities for other clients.
By respecting this policy, you help ensure a professional, respectful, and efficient tattoo experience for everyone involved.
If you have any questions or concerns about your appointment or this policy, please don’t hesitate to reach out before booking.
Thank you for your understanding and cooperation.

*excluding accidents, death, sickness - please read specifics at Personal Emergencies.

Question 2

Personal Emergencies

Accepted Answer

Life is unpredictable, and sometimes unforeseen events happen that are beyond anyone’s control. Both the artist and client have the right to cancel, pause, or reschedule an appointment due to personal emergencies or health-related concerns to ensure the safety and well-being of everyone involved.

When Emergencies May Affect Appointments:
The artist is feeling unwell, or a close family member requires immediate medical attention and support.
The recent passing of a family member or other serious personal loss.
Unexpected travel delays or cancellations for appointments requiring long-distance travel (over 2 hours, between provinces or countries).
The client is feeling unwell, experiencing excessive pain, sickness, or feels unsafe or unable to continue the session.

How Emergencies Are Managed:
Before Tattooing Starts:
 If the tattoo session has not yet begun, your deposit will be fully transferred to a new appointment date.
During a Tattoo Session:
 If a session is interrupted mid-process due to emergency circumstances, the deposit will cover the portion of work already completed. You will not be required to pay a new deposit when rescheduling to complete your tattoo.
During Paid Design Sessions:
 If the design session is interrupted before tattooing begins, you will be charged only for the time already spent, and your tattoo session will be rescheduled accordingly.
If Design Is Not Finalized:
 We will arrange an additional design session at the earliest convenient time to continue refining your tattoo concept.

Additional Notes:
Please communicate openly and promptly if you or the artist experience any symptoms of illness or emergencies that may affect your appointment.
For long-distance travel clients, please plan accordingly, but understand that unavoidable delays may require rescheduling.
In all emergency cases, we ask for your understanding and flexibility to rearrange your appointment with minimal disruption.

Holding Space for Integrity
Creating meaningful art requires presence, safety, and intention. If I am experiencing an emergency or not in a mental or physical state to provide my best work, I will pause or reschedule our session rather than compromise the quality or your overall experience.
Art is a collaborative process that flourishes when both artist and client are fully grounded and well. Emergencies are never cancellations of our journey — they are pauses until it is safe and possible to continue.

Question 3

How can I reschedule my appointment?

Accepted Answer

If you are unable to attend your tattoo appointment, please provide at least 72 hours’ notice to allow for rescheduling or cancellation. You can do this by using the general contact form found in the main menu tab or by replying directly to any email correspondence with Juliany.

Deposit Handling:
When you reschedule, your deposit will be transferred to the new appointment date or kept on file for up to 6 months - after 6 months deposit is forfeited.
If you temporarily cancel (Emergency policies) without rescheduling, your deposit remains on file for 6 months. After this period, unclaimed deposits will be forfeited.

No-Shows and Multiple Reschedules:
If you fail to attend or reschedule your appointment twice consecutively, your deposit will be forfeited, and a new deposit will be required to book again.
After three consecutive no-shows or reschedules, future appointments or services may be refused out of respect for the artist’s time and work, and your deposit will be forfeited.

Longer Projects and Multiple Sessions:
For appointments requiring multiple sessions over 4 hours or longer, a minimum of 14 days’ notice is required for cancellations or rescheduling to avoid forfeiting your deposit.

Client Responsibility:
Booking a date and time means you are responsible for reserving that appointment in your schedule and planning accordingly.
If you provide less than 72 hours’ notice or do not show up for your appointment, your deposit will be retained to cover the lost appointment time and the work invested in designing your piece. Exceptions:
These policies do not apply if the artist or client needs to reschedule or cancel an appointment due to unforeseen circumstances - Please read Emergency Policies.

Question 4

What happens if I am late for my appointment?

Accepted Answer

You're section start time will start counting from the time you're scheduled. Things like arrival time, check-in in the reception, greeting and design review and final preparation is also planned within the time. If you arrive more than 15 minutes late for your appointment, you may risk losing your appointment. You also lose time of design adjustment. If there is not enough time to complete the tattoo, a fee of $50 will be charged for the lost of time  and the appointment will be rescheduled for another day. Rescheduling rules apply.
Plan in advance and take in consideration possible time delays such as traffic. Get in contact with the artist or the studio if you realize you will be late.

Question 5

Can I cancel my appointment after I paid my deposit?

Accepted Answer

Yes, you can cancel or reschedule your appointment at any time with at least 72 hours’ notice for custom pieces or 14 days' notice for multiple session pieces..
 However, please be mindful of the following:
Rescheduling Limit: Be aware of the maximum number of times you can reschedule before the deposit is forfeited. Please check our rescheduling policies for more details.
Non-Refundable Deposit: Deposits are non-refundable. If you decide not to proceed with your tattoo, your deposit will be forfeited as it covers the time and effort put into designing and preparing for your session.
We appreciate your understanding and cooperation in respecting these policies, which help ensure a smooth process for everyone involved.

Question 6

Pre-Made Design & Flash Cancellation Policy

Accepted Answer

Pre-Made Design Cancellation Policy
If you intend to cancel a pre-made design (intended to be tattooed only once), please be aware of the following:
Deposits Are Non-Refundable: The deposit will be held as compensation for the time, effort, and exclusivity of the artwork reserved for you.
Switching to a Different Design: If you wish to switch to another design or a custom piece, the deposit will not transfer to the new work and will be retained for the loss of the original artwork.
Flash Designs
Flash pieces, which are intended to be tattooed multiple times, do not incur the same charges upon cancellation.
However, all general policies apply, and sufficient notice is required for changes to allow enough preparation time.

Pre-Made Design as Custom Work
When you book a pre-made design, it is still considered custom work. The design is reserved exclusively for you, and even if I attempt to repost and rebook it, there is no guarantee it will sell again. The time and effort that went into creating the artwork are not recoverable.
This policy ensures fairness and protects the integrity of the artist’s work while maintaining a respectful booking process.

Question 7

I am hospitalized, sick, found out I am pregnant, how to proceed?

Accepted Answer

Rescheduling Policy and Proof Requirements
If you need to reschedule an appointment due to a valid reason, please contact Julie using the form below and provide proof to support your claim (e.g., doctor’s note, work notice, etc.). Upon receiving the required proof, further assistance will be provided to accommodate your situation.
When Proof Cannot Be Provided
If proof cannot be provided, the general rescheduling rules will apply, which may include the forfeiture of your deposit or additional fees for last-minute changes.
Why Proof is Required
This policy is in place due to past instances where:
False notices of illness or pregnancy were submitted to retrieve deposits.
Repeated reschedules and no-shows disrupted the artist’s schedule and impacted other clients.
Requiring proof ensures fairness and accountability for all clients while allowing me to provide the best service and maintain an organized booking process. Thank you for your understanding and cooperation.

Question 8

Appointment Changes/Rescheduling by Client's Request

Accepted Answer

If appointments are divided or rescheduled at the client's request, please note:
Additional Fees May Apply: Fees will be charged to cover the cost of extra preparation, materials, and time required for the divided or rescheduled sessions - check policies.
Fee Amount: The additional charges will depend on the specifics of the request, including the extent of preparation or supplies needed for the new appointment.
This policy ensures fairness and compensates for the extra resources used to accommodate changes to the original booking. Thank you for understanding!

Question 9

Cancellation or Midway Termination

Accepted Answer

If a client cancels or decides to end the project halfway through the session, the full agreed amount for that appointment will still be charged. This compensates for the invested time, effort, and materials already used.

Returning to Complete the Project
If you decide to return at a later date to complete the tattoo, additional charges will apply. These charges cover:
New supplies are required for the session.
Additional time and effort are required to re-prepare the design and adjust to the new timeline.
Studio costs for rebooking the session.
The artist’s time is spent accommodating a revised schedule.

Example Scenario
Original Booking: A tattoo session is quoted at $800 for a design to be completed in 5 hours.
Midway Cancellation: If you stop halfway through, the full $800 will still be charged.
Returning to Complete: When you rebook, additional fees (e.g., $100–$200) will be added to cover new supplies, design adjustments, and studio preparation.
This policy ensures that the artist’s time, resources, and efforts are fairly compensated, while still allowing flexibility for clients to return when ready to complete their work.

Juliany Braga

TATTOO RESCHEDULE & CANCELLATION POLICY