I will gladly accept unworn, unwashed, with original tags attached or defective merchandise purchased on julianybraga.me/florafiora for gift cards,
repair or exchange.
* IMPORTANT: When you decide to return your items, please contact me in the contact area below first, and inform me about your problem.
We have a 14-day return policy from the date of purchase, which means you have 14 days after receiving your item to request a return.
​
How to return?
To start a return, you can contact me at the contact box below. If your return is accepted, we’ll send you an email about how and where to send your package. Items sent back to me without first requesting a return will not be accepted. You can always contact me for any return questions at the contact box below.
​
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
​
Exchanges
If instead of a gift card refund you would like to exchange the item, send me a message in the contact box below.
Customers need to pay the shipping fee for the exchanged items. You can only exchange an item if the same present any damage or issues. The product need to be shipped with original tag and packaging.
​
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, Please allow 3-5 business days for your refund to be processed and then 5-10 business days for you to receive your gift card credit.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The fee depends on the express company you choose. And No Restocking Fee to be charged to customers for the return of a product.
If the goods received are damaged or incorrect, the consumer is not required to bear the shipping fee in such a situation.
-
Late or missing refunds:
1. If you haven’t received a refund yet, please check your store account first.
2. If still have not received your refund yet, please contact me at the box below.
​
-
Return Local Duties and Taxes
1. Local taxes and import duties may be incurred when you ship your return items to us. We would NOT be responsible for local taxes and duties. Customer should be responsible for all the extra charges.
2. When you decide to return, please remember to contact us first. Local taxes and import duties may be incurred in some countries and are not included in the amounts shown. The buyer or recipient of the shipment is responsible for all such taxes and duties. The products are sold worldwide and I cannot guarantee that they meet the import requirements of every country. If in doubt, please check with your country's customs office prior to ordering.
​